FAQs
Opening Times 2010
park is now closed and re - opens on March 18th 2010 book now and face your fears
1 Day + 1 Day Free is avalible on these dates 18th March - 1st April, 19th April - 30th, 4th May - 28th, 7th June - 21st July, 1st sept - 21st October, 1st Nov - 7th Nov 2010
In Park Facilities:
Toilets, Food, Baby change, Buggy hire, Cash points, wheelchair hire.
Accessibility:
Guests registered as disabled, please visit Guest Services to see how we can help you get the most out of your visit.
Location:
THORPE PARK
Staines Road
Chertsey
Surrey
KT16 8PN
How do I receive my tickets?
Once your booking has been made with Thorpe Breaks we will email you a voucher, which will serve as your proof of payment for both the Hotel booked and Thorpe Park. You will need to print the PDF attachments and exchange this confirmation email at the Guest Services Desk, located at the main entrance at Thorpe Park to receive your entrance tickets, please take the confirmation email with you and your booking reference to the Hotel.
Can I spread my payments?
Full payment is required at the time of booking. All bookings made by credit cards are subject to a 2.0% handling fee, min. charge £1.50, max. charge £5.95 (non-refundable). This is not refundable and does not apply to debit cards.
Is breakfast included as standard in my package?
Breakfast is not included unless otherwise stated. If included, please check the earliest time it is available. To view our range of Thorpe Breaks Hotels please visit our Thorpe Breaks Hotels page.
I am under 18 years old, can I still make a booking?
The party leader must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. The party leader is responsible for making all payments due to us. The party leader must be at least 18 when the booking is made. To see all the Thorpe Breaks booking terms and conditions please call our award winning Contact Centre Monday – Friday 9am – 9pm and Saturday – Sunday 9am – 8pm on 0871 360 2629.
Are there any charges if I have to cancel my booking?
Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made through Holiday Extras and are subject to the Cancellation on the date of purchase - 0% before 8pm - Unless your stay date is within 24 hours then 100% cancellation fees apply. https://secure.holidayextras.co.uk/thorpebreaks/p/payment/
Do you offer Cancellation Cover?
Yes, If you pay our non-refundable Cancellation Cover, this will protect you if you need to cancel your booking. For just £4.99, our cover allows you the freedom to cancel your booking without penalty and obtain a full refund up to 24 hours before your break. Please note that if you cancel a Thorpe Breaks booking on the day of travel or afterwards you will be charged the full cost of your booking including the cost of the http://www.thorpebreaks.co.uk/cancellation-cover.html
Are the Park/Hotel packages suitable for Disabled guests?
http://www.thorpepark.com/disabled.php
Can a guide dog stay at the hotel and have access to the park?
You would need to contact the hotel before you booked to guarantee this is something they could offer. Or call our award winning Contact Centre Monday – Friday 9am – 9pm and Saturday – Sunday 9am – 8pm on 0871 360 2629.
Do you have any lockers at the Park?
Yes, please ask at guest services
What if we have an accident in the park what medical help would you provide?
There is an on-site Medical Centre which staff our fully trained to deal with a range of medical issues.
If I have young children and both adults want to go on the rides, will we have to queue for the ride twice whilst the other adult looks after the children? Do you have a special pass for this?
We do also have a PARENT SWAP facility, but this is more relevant for parents visiting with young children so the child does have to wait in the queue: Parents can still enjoy the height restricted rides when visiting with toddlers, and you only have to queue once. After swapping over the second rider gains entry to the ride via the ride exit. A voucher is required to use this service, pop in and collect one from Guest Services.
As we are going in a large group I am worried that my child might get lost do you have facilities to deal with this?
CHILDREN'S WRISTBANDS: Place your phone number inside special wristbands so we can contact you if your group gets separated. Available from Guest Services and the Medical Centre.
What if I lose an item of property?
Any item lost on the day report this to Guest Services or after you visit contact guest services on 01932 577123. Once you have been notified that your item has been found you can collect this from the Park or alternatively send a self addressed envelope to Guest Services at THORPE PARK.
Do you provide a list of rides my children under 1 meter can enjoy as I believe you have height restrictions?
We will be happy to check the heights of children and advise on suitable Rides & Attractions for them. A hand stamp will be provided for the rides & attractions that can be used. Please visit our http://www.thorpepark.com/rides-list.php page for full details of all restrictions
What if my child desperately needs to use the toilet whilst I have been queuing for a long period of time?
If your child needs the toilet whilst queuing, make a quick stop at Guest Services for a voucher to easily access the ride again.
